Refund policy

Changed your mind? No drama. UK returns are free. Here's how it works.

1. Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive your items. If your order arrives in more than one delivery, the 14 days start on the day you receive the last item.

To cancel, tell us clearly before the 14 days are up. Email hello@hexxee.com with your order number, or use the model cancellation form at the bottom of this page. You don't need to give a reason.

You then have a further 14 days from the day you tell us to send the items back.

2. Return postage

  • UK orders: returns are free. Email hello@hexxee.com with your order number and we'll email you a free Royal Mail returns link.

  • Orders delivered outside the UK: you pay the cost of posting your items back to us. We recommend a tracked service, because we can't refund items that don't reach us.

Send returns to: HEXXEE Returns, Hexxee Limited, 95 Moseley Street, Birmingham, B12 0RT, United Kingdom.

3. Condition of returns

Socks must be unworn and unwashed. Opened packaging is fine: try them against your feet or shoes to check the size, just as you would in a shop. If items come back worn, washed or damaged, we may reduce your refund to reflect the loss in value, up to the full price of the item.

4. Free gifts (Mystery Pair)

If your order came with a free Mystery Pair, it must be sent back with any return from that order. If it isn't returned, we'll deduct £13.99 (the value of the Mystery Pair) from your refund.

5. Refunds

  • We refund the price of the items you return and the original standard delivery charge. If you chose a more expensive delivery option, such as Express, we refund the standard delivery amount only. If you return only part of an order, the delivery charge isn't refunded.

  • We refund within 14 days of receiving your items back, or within 14 days of you giving us proof that you've sent them, whichever is sooner.

  • Refunds go to your original payment method. We don't charge a fee.

  • If you used a discount code, we refund the amount you actually paid.

  • If you cancel your whole order, we also refund the OrderProtect fee in full.

6. Exchanges

Wrong size, or fancy a different design? We're happy to swap your socks for another size or design, subject to stock. Our 100 Club drops are limited, so we can't promise a sold-out design.

  1. Email hello@hexxee.com with your order number and what you'd like instead.

  2. Send the original pair back to us (free for UK orders, see section 2).

  3. Once we receive it, we'll send the new pair. You pay the delivery charge on the replacement, at our standard rates (see our Shipping Policy). If the new item costs more, we'll ask you to pay the difference. If it costs less, we'll refund the difference.

An exchange is optional. You can always return items for a refund under section 1 instead.

7. Faulty, damaged or wrong items

If something arrives faulty, damaged, or isn't what you ordered, you have rights under the Consumer Rights Act 2015 on top of this policy. These include a full refund if you tell us within 30 days of delivery, and a repair, replacement or refund after that. Email hello@hexxee.com with your order number and a photo. We'll cover all return and re-delivery costs, wherever you are. The exchange delivery charge in section 6 does not apply to faulty or wrong items.

8. Shipping protection (OrderProtect)

At checkout you can add OrderProtect, optional shipping protection for loss, theft or damage in transit. If your parcel is lost, stolen or damaged, contact us at hello@hexxee.com and we'll help you file an OrderProtect claim. OrderProtect is extra cover. Your legal rights are the same whether or not you buy it: items remain our responsibility until they are delivered to you.

9. Contact

Hexxee Limited, 95 Moseley Street, Birmingham, B12 0RT, United Kingdom · Company number 12218837 · hello@hexxee.com

Model cancellation form

(Complete and return this form only if you wish to cancel your order.)

To: Hexxee Limited, 95 Moseley Street, Birmingham, B12 0RT, United Kingdom · hello@hexxee.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods: ______

Ordered on / received on: ______

Order number: ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is sent on paper): ______

Date: ______